cancel
Showing results for 
Search instead for 
Did you mean: 

SIM Swap

KerryW67
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I've recently done a SIM swap in error can I swap back?
Message 1 of 4
293 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Anonymous
Not applicable

@KerryW67

 

You will need to contact O2


All numbers are in this Guide here - https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

Because you're not buying anything, O2 doesn't consider your call important, so use the Upgrade, Lost/Stolen, or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.

View solution in original post

Message 3 of 4
277 Views
3 REPLIES 3

KerryW67
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
.
Message 2 of 4
291 Views

Anonymous
Not applicable

@KerryW67

 

You will need to contact O2


All numbers are in this Guide here - https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

Because you're not buying anything, O2 doesn't consider your call important, so use the Upgrade, Lost/Stolen, or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.

Message 3 of 4
278 Views

MI5
Level 94: Supreme
  • 128279 Posts
  • 614 Topics
  • 22547 Solutions
Registered:

@KerryW67 

You need to contact O2 for a new sim to revert back.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

What's the reason for wanting to go back?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
276 Views