on 16-05-2018 14:37
Yesterday I had the message SIM Failure appear and have not had any service since. Ive tried turning iphone 6s on and off, software is up to date, tried removing sim and cleaning and putting back. Ive tried my sim in another iphone and still get the same sim failure. Ive contacted the O2 Gurus and after trying various things am now being told to erase all data from my phone and restore factory settings. I asked why cant I just get a new sim and was told ' well its not that simple'.
All my data is backed up and before I delete everything and start from scratch does anyone have any other advice or has had the same issues? All advice welcome.
Thanks
Solved! Go to Solution.
on 16-05-2018 14:39
on 16-05-2018 14:39
on 16-05-2018 14:44
on 16-05-2018 14:44
That's what I was thinking too, Ill pop in tomorrow and see what they suggest. Thanks
on 16-05-2018 14:51
on 16-05-2018 14:51
on 16-05-2018 16:41
on 16-05-2018 16:41
A restore will do nothing only cause work for you. how does a 'guru' think that will help if the same failure error shows in another phone?
Sometimes I just wonder how they qualify for guru status....
on 16-05-2018 16:47
on 16-05-2018 16:47
@Boredofthisnow The clue the guru should have spotted sim failure in 2 phones
17-05-2018 09:26 - edited 17-05-2018 09:26
17-05-2018 09:26 - edited 17-05-2018 09:26
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