Royal Mail Potential Lost Return

[Jochan123]

Hi,

Not sure if this has already been asked. I returned a contract phone to O2, using the prepaid Royal Mail label they supplied. The tracking says delivery due **Personal info** and I’ve had no update since, also no communication from O2 regarding the return. I’ve spoke to their twitter account but they’ve said they can’t update my return until it’s been delivered. 

Royal Mail have said that it might have been delivered but not scanned as such, and to contact O2 to raise the issue with them.

any other route I can go down to chase this? 

thanks

[MI5]

@Jochan123 

The contract with RM is with O2 so it's down to them to chase this up..

Nothing you can do.

Guide: How to find help & contact O2 

[Jochan123]

Hi,

Thanks for the info. 

O2 on twitter don’t seem to be much help. They said ‘We understand you. You need to wait for the delivery details to be updated in Royal Mail's website as it's still showing on the way to the return center.’.

I can only assume the parcel has either been lost or not scanned in. If it’s been lost, then the tracking won’t update. 
With that, I’ll be stuck paying for a contract with no phone.

[MI5]

Ask someone at O2 to get off their **** and go take a look if it's there @Jochan123 

[Jochan123]

That’s what I’ve been trying to do! 

[MI5]

Good luck then 👍