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RollOver issues

DebraP
Level 1: Joiner
  • 1 Posts
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on ‎01-12-2022 12:41

on ‎01-12-2022 12:41

I have an active RollOver plan and my account t clearly shown minutes etc available. But I keep getting texts saying I don’t have one. And im

being charges normal rates such that now I have no available credit. The chat bot is useless and going through on the app only has standard help categories. 

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MI5
Level 94: Supreme
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on ‎01-12-2022 13:02

on ‎01-12-2022 13:02

@DebraP 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Breanna
Former Staff
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on ‎02-12-2022 09:00

on ‎02-12-2022 09:00

Hi @DebraP were you able to get in touch with O2 about this?

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