on 01-12-2022 12:41
I have an active RollOver plan and my account t clearly shown minutes etc available. But I keep getting texts saying I don’t have one. And im
being charges normal rates such that now I have no available credit. The chat bot is useless and going through on the app only has standard help categories.
on 01-12-2022 13:02
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks
on 02-12-2022 09:00