Solved: Roaming

FudgeCoco · ‎05-03-2024

Hi. I was changed from Virgin to O2. I’m on a SIM only contract that has expired and is just rolling month to month. I’m now spending more time in the EU and O2 have sent text saying that if I continue to use this they will make charges. I’ve got unlimited data and only used 1.96 GB of 25 GB of data last month. Does this seem right?

MI5 · ‎05-03-2024

@FudgeCoco

You can't be abroad for more than 63 days in any 4 month period without charges.

EU roaming id for short term holidays only.

Roaming Fair Usage | Terms and Conditions | O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎05-03-2024

@FudgeCoco

You can't be abroad for more than 63 days in any 4 month period without charges.

EU roaming id for short term holidays only.

Roaming Fair Usage | Terms and Conditions | O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

madasaf1sh · ‎05-03-2024

@FudgeCoco

It is based on time in the EU, and the rules are quite explicit only 63 days usage in 120 days is permitted for no charge roaming after this then you are charged..

It is all in the T&C's

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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