Returned tablet but money continued to be taken

[Jmf1488]

I've just learned that I have been paying a contract for a tablet that I returned 7 months ago because it was faulty.

I took the contract out online and returned it and went in stored and took a new contract for a different tablet.

When I phoned today the girl on the phone says that she had cancelled it and I have to wait until my next bill to see what o2 owes me. She said they won't refund me all the money because they only refund so much.

Is this correct? Seems a bit weird to me. They have taken money for a contract that was void on July 2017. Surely the entire amount should be returned?

[Solada]

I am having the same problem ,numerous phone call,messages, and ,yes i am still paying for the tablet i returned...so annoying!!!! 

[Oxonian]

@Solada 

You need to persevere with your attempts to contact O2. Unfortunately, this is a customer to customer community so we cannot access your account.

You can message O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are highly thought of, so you might want to contact them in the first instance.

You can also 'phone on 202 or 0344 809 0202. 

A complete schedule of how to contact O2 is in :-

Guide: How to find help & contact O2