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Returned phone

paigeharwood
Level 1: Joiner
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I upgraded my phone the end of June and called to return as i wanted a different phone, i was sent a recordered delivery bag which i sent the phone back in last tuesday but i have not heard from O2 yet to inform me the phone has been returned. I am startng to worry a little bit now as I havent heart anything and will be paying for a phone and contract that i do not have? Does it take a while for the delivery to be processed? Can you advise what the next step is. 

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Cleoriff
Level 94: Supreme
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@paigeharwood 

With limited staff, it will take longer to scan it into the warehouse. You could call O2 and ask for progress. All numbers are in this guide. Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

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LukasB
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Hey @paigeharwood just checking if this has been sorted?

COVID-19 support - Help and support from O2 during the lockdown
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