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Return phone

graciebabe39
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I have returned a phone that i ordered but I didn't like it. Its returned and I have confirmation to say it was there. I am now trying to cancel payments on the returned. They said I didn't have my surname right? Now unless I made a typo I only have my real name? I'm not sure what to do now? I have paid the bill even though it was sent back straight away so I don't have a bill really? Any suggestions?
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MI5
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You'll need to persevere with customer sevices and hope you get someone sensible to help you @graciebabe39

Best to call around 8 - 8.30am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 122098 Posts
  • 609 Topics
  • 18911 Solutions
Registered:

You'll need to persevere with customer sevices and hope you get someone sensible to help you @graciebabe39

Best to call around 8 - 8.30am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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jonsie
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How was your name displayed on the parcel when it was delivered?

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graciebabe39
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Thank you.
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graciebabe39
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Honestly, I can't remember.
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Marjo
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Hey @graciebabe39, how are you getting on with this since you last posted? I hope everything got sorted in the end via customer service! slight_smile

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