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Return phone

Zz
Level 1: Joiner
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I took delivery of a new phone today and not happy with it how do I return 

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MI5
Level 94: Supreme
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If it came via courier there will be a returns label in the packaging.
If not, call customer service to request a returns label http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 122299 Posts
  • 609 Topics
  • 19018 Solutions
Registered:
If it came via courier there will be a returns label in the packaging.
If not, call customer service to request a returns label http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Cleoriff
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jonsie
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EmilieT
Former Staff
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Hi @Zz, and welcome to the forum Wave I'm sorry to hear you're not happy with your new phone, was there something wrong with it or did you find another device that suits your need better?

 

I hope the information above answers your question, but please do let us know if there's anything else we could help you with slight_smile

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