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Return of handset/cancellation of upgrade

SJF
Level 1: Joiner
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Hi all,

I received my phone upgarde as an exisiting O2 customer and changed my tariff. I recived this yesterday. However I would like to return and cancel my upgrade, reverting back to my old phone and monthly tarrif.

However, when I try and register the return online there is no option apart from fixing my device.

How do you process a return?

Thanks

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madasaf1sh
Level 66: Unequalled
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@SJF

You will need to call o2 im afraid, as they need to cancel the Credit Agreement

Best time to call is around 8am on 202 or 0844 809 0202

If you call 202, when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 66: Unequalled
  • 5421 Posts
  • 32 Topics
  • 1710 Solutions
Registered:
@SJF

You will need to call o2 im afraid, as they need to cancel the Credit Agreement

Best time to call is around 8am on 202 or 0844 809 0202

If you call 202, when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
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@SJF 

Numbers to call on here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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GS1
Level 1: Joiner
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Hi, please can i ask how you sorted this? 

Did you have to call instead?

 

Thank you, 

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Cleoriff
Level 94: Supreme
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Hi @GS1 

Yes you have to call to let O2 know you have changed your mind.

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy 

*The Game Is On*

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