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Restrictions on international calls

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David888
Level 1: Joiner
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on ‎16-09-2021 10:22

on ‎16-09-2021 10:22

It seems that I cannot make an international call from my phone. This even seems to include calling the Isle of Man from the UK. I suspect it is a setting or restriction on my plan. Any suggestions would be welcome!

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MI5
Level 94: Supreme
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on ‎16-09-2021 10:34

on ‎16-09-2021 10:34

@David888 

It will be a spend cap or international bar.

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144325 Posts
  • 634 Topics
  • 27666 Solutions
Registered:

on ‎16-09-2021 10:34

on ‎16-09-2021 10:34

@David888 

It will be a spend cap or international bar.

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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