Request number change

[Ali007]

I ask o2 to change my phone number as I was getting nuisance calls for a while . I made the request yesterday about 18:30. While I was on the phone the lady said I will request the change . Next minute I know I been cut off and I have no reception at all like my sim is dead. Turned my phone off and on many times . My o2 account still showing old number . Can someone please help ? I need to get my line up and running .

[Cleoriff · Accepted solution]

@Ali007 

Another  mess up by O2!

You need to borrow a phone to call customer service.

Call 0344 809 0202, 0800 902 0217 or 0800 032 1402 

If you have no access to a phone then use Skype to call 0800 032 1402 Guide: A Guide to Skype 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Or contact O2 via social media

Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[Ali007]

I have reception now since yesterday morning, I can make calls and receive. But I am not getting any mobile data reception no 3G, 4g or 5g. I called o2 few times and now this morning they are saying they are going to pass it to back office and it can take 3-5 days 🤦🏽‍♂️