Solved: Request eSim before Physical Sim Arrives?

jwl222 · ‎24-11-2023

Hi, I just signed up for O2 and currently waiting for the physical sim to arrive. However, I am in need of using the service ASAP and wondered if it was possible for me to go in to an O2 store and request an eSim? Can I do this without having first received the physical sim or do I really need to wait for that to arrive before requesting the eSim?

MI5 · ‎24-11-2023

@jwl222

If your MyO2 is active https://mymobile.o2.co.uk/ you may be able to get an esim there.

If not, in store will be OK but take photo ID with you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎24-11-2023

@jwl222

If your MyO2 is active https://mymobile.o2.co.uk/ you may be able to get an esim there.

If not, in store will be OK but take photo ID with you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jwl222 · ‎27-11-2023

Thank you for the info! I ended up going in to the store as you advised and got it all sorted 👍

MI5 · ‎27-11-2023

Welcome @jwl222

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Request eSim before Physical Sim Arrives?

My o2

Paying off a payment plan.

Why have I been disconnected?

Bill has increased for no reason

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