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1 ACCEPTED SOLUTION
Accepted Solutions
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Replacing your sim
Here are the ways to request a replacement sim:
- Ask in your local O2 store. Please remember to bring your UK driving licence or passport with you for identification, otherwise we won’t be able to access your account.
- If you're a Pay Monthly customer, call customer services on 202 or chat to us online using live chat.
- If you're a Pay As You Go customer, call Customer Services on 4445 (Pay As You Go), free from your O2 phone.
https://www.o2.co.uk/help/device-and-sim-support/activating-your-sim
- 122922 Posts
- 826 Topics
- 7469 Solutions
Replacing your sim
Here are the ways to request a replacement sim:
- Ask in your local O2 store. Please remember to bring your UK driving licence or passport with you for identification, otherwise we won’t be able to access your account.
- If you're a Pay Monthly customer, call customer services on 202 or chat to us online using live chat.
- If you're a Pay As You Go customer, call Customer Services on 4445 (Pay As You Go), free from your O2 phone.
https://www.o2.co.uk/help/device-and-sim-support/activating-your-sim
- 35932 Posts
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- 1591 Solutions
If you are Pay-Monthly (ie a contract customer), you'll have to advise O2 that your previous SIM is unserviceable/unusable/lost - a new one will be sent to you.
Contact O2 on the numbers in Guide: Coronavirus Community Help and Support or via Social Media, links below.
Good luck.
