cancel
Showing results for 
Search instead for 
Did you mean: 

Replace my old sim

Disconnected
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
My old sim is not being recognised by my new phone,how can I replace my old sim with a new one wen it's broken (so I can't call),and I can't go into a shop because I'm self isolating and all the shops are shut???
Message 1 of 3
171 Views
2 REPLIES 2

Bambino
Level 73: Relic 
  • 18403 Posts
  • 882 Topics
  • 2146 Solutions
Registered:

@Disconnected Have you followed the procedure here: https://community.o2.co.uk/t5/How-to-Guides/SIM-Swap-a-mini-guide/ba-p/1060675

If you're still trying to use your old sim, make sure you've put your old sim into your new phone correctly. Have you turned the phone off and back on again?

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 2 of 3
167 Views

MI5
Level 94: Supreme
  • 122236 Posts
  • 609 Topics
  • 18981 Solutions
Registered:

@Disconnected 

The only option you have is to contact customer service to request a replacement SIM. 

Online methods won't work because they send a verification text to the broken SIM card. 

Contact details here Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 3
148 Views