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Refund

Pia
Level 1: Joiner
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Registered:

Hi,

so my account has since closed, and 02 owe me a refund of £10.98 as I paid to much on my final bill I was notified in February 2022. It is now April and I have still been trying to claim this refund amount back. I’ve called 02 customer service on 202 multiple times where they fill out a “refund form” but the. A few days later I get an email saying “ We have been issued with a request to refund to you the sum of £10.98.
In order to process this refund, we require details of your card number
and expiry date from you which was used to make the last payment. Please
contact us at your earliest convenience on 0844 847 0202 or 202 from
handset.

Regards,
Refunds Team.“

it’s a endless cycle and 2 months later I’m still waiting for this refund - is there other way I can contact 02 and get this refund sorted or am I best to get debt collectors/my bank involved?

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MI5
Level 94: Supreme
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@Pia 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Bambino
Level 84: Resplendent
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Registered:

@Pia I will ask an O2 account advisor to look into this for you. @O2Ryan can you please assist?

I DO NOT WORK FOR O2



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