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Refund payment not received

Mackers
Level 1: Joiner
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How do you go about getting to talk to someone in O2 - they promised me a refund for charges and have not refunded me !!! 

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Cleoriff
Level 94: Supreme
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Hi @Mackers 

You'll need to call O2

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen if you have to.

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 110601 Posts
  • 799 Topics
  • 6348 Solutions
Registered:

Hi @Mackers 

You'll need to call O2

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen if you have to.

*The Game Is On*

Girl in a jacket
Message 2 of 2
122 Views