Refund payment not received

[Mackers]

How do you go about getting to talk to someone in O2 - they promised me a refund for charges and have not refunded me !!! 

[Cleoriff · Accepted solution]

Hi @Mackers 

You'll need to call O2

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen if you have to.