I ordered a mobile broadband device online, the coverage checker in my area said there would be patchy 3G coverage so i tried it out. However i cannot get any signal anywhere, my laptop can harly even load a webpage when connected to the mobile vroadband device.
I recieved the device on saturday and in line with the 14 day returns policy, i would like a refund. However the only advice on the O2 website is to call up, and they are not accepting calls due to the coronavirus. How do i go about getting a refund?