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Reduced from 12gb to 3gb??

Patti010971
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I have just got a new contract and noticed I’m only getting 3gb instead of 12gb? I’m deaf and does anyone know the 02 email address please?
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MI5
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@Patti010971 

O2 made some changes earlier this week to how data use is displayed in the app. 

You still get the same ampunt of data though nut check the date of expiry in your bolt on.

The additional data will end at your contract renewal date.

Guide: Where is my discount or Extra Data? 

PS.

No email but, 

Help here for contact Guide: How to find help & contact O2 

 

https://community.o2.co.uk/t5/Discussions-Feedback/NGTS/m-p/1030065#M89141

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Patti010971
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So I’m only limited to 3gb until when? It’s ridiculous that I be been reduced to 3gb when I actually use internet a lot because I’m deaf!! It’s my only communication access!!
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Cleoriff
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@Patti010971 

No that isn't the case if you read the link posted above. Once your 3GB is used the remaining data will start immediately. It will be shown as a bolt on in My O2

*The Game Is On*

Girl in a jacket
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Jbeezy1995
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I know when I Phone O2 on Thursday they said 5 to 10 working days I really need my right amount of data back
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Jbeezy1995
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Can it sorted out sooner?
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gmarkj
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If you signed up to an extra data contract you won't.
They shownyour normal data and a bolt on with the extra data, as explained in the link posted earlier.
If you have passed the date the extra data ran until then you now only have your normal data.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
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@Patti010971 wrote:
So I’m only limited to 3gb until when? It’s ridiculous that I be been reduced to 3gb when I actually use internet a lot because I’m deaf!! It’s my only communication access!!

Not at all.

As I said, it's only the way data is displayed that has changed, not the amount.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 14
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MI5
Level 94: Supreme
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@Jbeezy1995 

Read this Guide: Where is my discount or Extra Data? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 9 of 14
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pgn
Level 58: Overseer
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You need to look in TWO places on MyO2 app/website to see what data amount you have.

 

This example looks like a 25GB data tariff, but there's a multiplier bolt-on, free, in effect that gives a total of 75GB per month.

 

The bolt-on ends after 2 years, at that time, unless a new contract is signed, data will drop to 25GB (in this example) :

composite_15824503537319.jpg

Hope this helps, @Patti010971

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Message 10 of 14
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