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Re: Double payment

fionawame22
Level 1: Joiner
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Hi i paid my phone bill earlier than it was meant to b paid but you guys still took another payment on the actual day it was due even tho I had no remaining balance on my account
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MI5
Level 94: Supreme
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@fionawame22 

The direct debit will still be taken if there was not enough time between the payment and the DD date.

Overpayments will remain as a credit for next months payment to be taken from.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 128309 Posts
  • 614 Topics
  • 22565 Solutions
Registered:

@fionawame22 

The direct debit will still be taken if there was not enough time between the payment and the DD date.

Overpayments will remain as a credit for next months payment to be taken from.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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