If this is the wrong board I apologise
I currently have 2 PAYG mobile numbers with O2.
I am thinking of upgrading both to a sim only contract and I have some questions. I have been alover the help section of the site but cannot find any answers and the AI is no help
If I switch, what happens to my existing credit? Does it get automatically transferred or do I lose it.
With the free months of Disney +, do I get a choice when to activate the three months, or does it activate automatically?
Is it best to go into a store to do this?
This is from the help pages re transferring from PAYG to Pay Monthly.
Switching your number from Pay As You Go to Pay Monthly
Fill in the keep my number form. You'll need your temporary Pay Monthly number from your O2 confirmation email or sim pack. We’ll transfer your number within one working day (Monday-Friday, 9am-5pm, excluding bank holidays). If we receive your code after 5pm, you’ll switch within two working days.
On the day of the switch, your Pay As You Go sim will lose signal. When this happens, put your Pay Monthly sim in your phone. If you don't have signal, switch your phone off and on every couple of hours until you get a signal. If you still don't have signal by 6pm, contact us.
Texts and picture messaging can take up to 24 hours to work after the switch.
If your Pay As You Go balance is under £350, it will be transferred to your Pay Monthly account when you receive your second bill. If you're entitled to a loyalty bonus, up to £550, we'll add credit to your fourth bill.
You have to activate it as it isn't automatic.
Guide here Guide: Adding and removing O2 Extras
Participants must select an Extra within 28 days of making a Qualifying Purchase. Participants must redeem the Extra within 28 days of selecting or accepting the Extra.