Seeing as O2 don't seem to want customers to email them questions direct (nice customer service by the way!) I was hoping someone in here might be able to answer a question.
I currently pay my contract monthly by direct debit but I was wondering if it's possible to pay in advance using a debit/credit card. If I was to cancel my DD and pay a lump sum of say £200, would this then sit as a credit on my account and my monthly bills be deducted until it ran out? If so:
a) Can I do this online? I found a page that was called 'make a payment' but there was no options to enter details etc.
b) What would happen when the credit ran down and there wasn't enough left to cover a bill completely, would I just get a reminder to pay the extra?
c) I know some companies charge extra for not having a DD set up, can't see anything on the website but does O2 do this?
d) Can I make payments to my account as and when or do I have to wait for a bill to be generated?
Sorry about all the questions, obviously I'd prefer to actually ask O2 themselves!
Many thanks for any advice you can give!
Solved! Go to Solution.
If you go to MyO2> View my bill, on the left you should see a "Payments" button and you can pay there.
You should still get a monthly text/email advising you when bills are due and you should be getting them now.
You can check in MyO2 each month for how much balance you have left.
There is no extra charge for this.
Yeahb I saw that page earlier but when I go into it there is no option to make a payment. It says that I can use this facility to make payments using debit/credit cards but there seems to be no way to actualy do this.
I wonder if this is beacuse I have a direct debit set up and my account it already up to date? Perhaps if I was to cancel my DD and wait for my next bill to be created, I'd then be able to go to that page and overpay, effectively putting my account into credit?
I was just being very dim, didn't notice the button at the bottom. So, even though I currently don't owe anything, I can just make a payment and it will be deducted from future bills right?
Will there be some way for me to view the credit balance? Don't want the cash to just disappear into the ether!
I have a similar problem but slightly different.
I have just taken a contract out on a new iPhone 4. Previously I was on PAYG. They moved over my credit from my PAYG account to pay monthly.
It occurred to me that as I am paying by Direct Debit will they still take the payment out even though I am in credit? Or will they use the credit up first? I had just over £30 credit and I am paying £17 a month. However, I rang a number by mistake that wasn't included in my allowance that incurred around £2.30p. That was deducted from the £30 as it was classed as an extra charge.
My concerns are that if they don't take my monthly payments out of the credit it is just going to be stuck there.
Many thanks to those in the know.
Since posting the 'Live Chat' popped up on the o2 website so I took advantage of it to ask. Unfortunately what you have put (which I thought too initially) is not true. I was told that because it is a Direct Debit arrangement the monthly payments will still come out each month. They have suggested I ask my bank to request/take out the credited amount from o2 to my account. Seems a lot of hassle but I suppose I can understand it when you think that Direct Debit is a contract in itself of what payments have been arranged in advance and how often. Thanks for the reply anyway. At least we now know.
You have been given the wrong info by live chat. They are outsourced overseas and at times give incorrect answers. Your credit will definitely be used first as the direct debit will automatically adjust. The only time it won't adjust is if the credit goes on to your account less than 7 working days before payment is due,