on 30-08-2013 19:20
on 30-08-2013 19:20
Solved! Go to Solution.
on 01-09-2013 06:55
on 01-09-2013 06:55
I have very bad news for you.
c. Understand and agree that if you change your mind you won't be able to go back to your previous airtime tariff or get a refund on your Speed to Refresh Fee. However, you'll still have the right to change your mind about the phone or cancel completely as set out in paragraph 8 below.
Source http://www.o2.co.uk/termsandconditions/rewards/speed-to-refresh
30-08-2013 20:35 - edited 30-08-2013 20:37
30-08-2013 20:35 - edited 30-08-2013 20:37
30-08-2013 23:58 - edited 30-08-2013 23:59
30-08-2013 23:58 - edited 30-08-2013 23:59
Cancelling the new contract is ok but cancelling your cancellation may not be.
You old contract will have gone forever and you can still take out a new one so you're no worse off.
on 31-08-2013 21:28
on 31-08-2013 21:28
on 31-08-2013 21:30
on 31-08-2013 21:30
31-08-2013 21:33 - edited 01-09-2013 12:17
31-08-2013 21:33 - edited 01-09-2013 12:17
If that money was a deposit for a new contract then you will get it back ok, but not if it was part of a new Refresh deal.
Your old contract has been closed so I doubt you can return to it.
Best take this up directly with O2.
on 01-09-2013 06:55
on 01-09-2013 06:55
I have very bad news for you.
c. Understand and agree that if you change your mind you won't be able to go back to your previous airtime tariff or get a refund on your Speed to Refresh Fee. However, you'll still have the right to change your mind about the phone or cancel completely as set out in paragraph 8 below.
Source http://www.o2.co.uk/termsandconditions/rewards/speed-to-refresh
01-09-2013 07:27 - edited 01-09-2013 07:29
Ouch !
Maybe some haggling with Customer Services on 202, can be done to get some good out of this for the OP !
As the OP has stated in their post "They said they will refund my money but still waiting since the 12th."
Lets hope their bending the rules for them.