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Problem with text messages

Jinty
Level 1: Joiner
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Hi l am a bit bewildered as some of my texts come through my apple iPad but I don't get them on my new iPhone 11.

can anyone help?

Thanks

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Cleoriff
Level 94: Supreme
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@Jinty 

That shouldn't be happening. The iPad is data only, so it seems you have the same number on your ipad as your phone? You need a data only sim for the ipad.

Contact O2 and speak to them

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen if you have to.

 

 

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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@Jinty 

Do you mean texts or iMessages?

iPads obviously cannot receive text messages but they can receive iMessages.

These will come through to the Apple account ID that you have logged on the device.

Check if you have the same addresses logged on the iPhone under Settings >Messages >Send and Receive

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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