This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Problem with tariff change + top up

Go to solution
ruzan
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

‎28-02-2022 10:44

‎28-02-2022 10:44

I have changed my tariff from £30 to £10 big bundle and received a message. After that, I topped up by £10. However when I refreshed it is not showing my tariff has started including the previous bundle data rollover because of low balance (?) which I already topped up.

Message 1 of 3
681 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 150420 Posts
  • 642 Topics
  • 28640 Solutions
Registered:

‎28-02-2022 10:54

‎28-02-2022 10:54

@ruzan 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 3 of 3
676 Views
0 Kudos
2 REPLIES 2

Go to solution
DavidJWalker985
Level 2: Apprentice
  • 6 Posts
  • 0 Topics
  • 2 Solutions
Registered:

‎28-02-2022 10:52

‎28-02-2022 10:52

is it pay mouthy or pay as you go if its pay as you go its nomaly update 24 hours after you change to any plan if its pay mouthy its next mouth its starts

Message 2 of 3
678 Views

Go to solution
MI5
Level 94: Supreme
  • 150420 Posts
  • 642 Topics
  • 28640 Solutions
Registered:

‎28-02-2022 10:54

‎28-02-2022 10:54

@ruzan 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 3
677 Views
0 Kudos
Top Kudoed Authors
View all
Top