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Problem with bill

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Carla28
Level 1: Joiner
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on ‎13-01-2022 20:28

on ‎13-01-2022 20:28

Just had a message saying I’m getting disconnected and I need my phone as I have three kids live with my mum I need my phone for kids

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MI5
Level 94: Supreme
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on ‎13-01-2022 20:34

on ‎13-01-2022 20:34

@Carla28 

Lots of scams going around via text messages.

You need to contact payment management to see if it's genuine and if so, what you can do.
Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

If it was a text from a mobile number, it is definitely a scam, as O2 don't text from a mobile.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144308 Posts
  • 634 Topics
  • 27660 Solutions
Registered:

on ‎13-01-2022 20:34

on ‎13-01-2022 20:34

@Carla28 

Lots of scams going around via text messages.

You need to contact payment management to see if it's genuine and if so, what you can do.
Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

If it was a text from a mobile number, it is definitely a scam, as O2 don't text from a mobile.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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