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Mickmouse1959
Level 1: Joiner
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on ‎21-07-2023 19:22

on ‎21-07-2023 19:22

I used to pay my bill in 2 parts. 1 part for payment of phone and other part for my monthly contract. I could have made a payment to pay for the phone thus bringing my payment down. Now 02 have made it just 1 payment and increased it at that and taken away the option to clear the outstanding balance on the phone..

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Enlli
Level 65: Ultra-cool
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on ‎21-07-2023 19:26

on ‎21-07-2023 19:26

This is not O2 but a community of customers like yourself so we can't access accounts. 

Sounds like it is worth calling payment management

You can reach the Payment Management team on 0800 902 0217.

 

 

 

The opening times are:

 

Monday to Friday – 8am to 8pm

 

Saturday – 8am to 6pm

 

Sunday – 9am to 6pm

 

Or Message them

 

Facebook (https://o2uk.co/O2CFB)  

 

Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,

 

 they should be able to help you

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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MI5
Level 94: Supreme
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on ‎21-07-2023 19:24

on ‎21-07-2023 19:24

@Mickmouse1959 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Enlli
Level 65: Ultra-cool
  • 6618 Posts
  • 49 Topics
  • 1488 Solutions
Registered:

on ‎21-07-2023 19:26

on ‎21-07-2023 19:26

This is not O2 but a community of customers like yourself so we can't access accounts. 

Sounds like it is worth calling payment management

You can reach the Payment Management team on 0800 902 0217.

 

 

 

The opening times are:

 

Monday to Friday – 8am to 8pm

 

Saturday – 8am to 6pm

 

Sunday – 9am to 6pm

 

Or Message them

 

Facebook (https://o2uk.co/O2CFB)  

 

Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,

 

 they should be able to help you

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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