I’ve been contacting them since I got my sim only deal as I wanted it also for the master card and it also had Disney for 6 months ( that was set up easy ) this was 20th Feb and I was told in January my data plan ended and went through a whole hour of an agent blasting t&c at a speed nobody would understand and then she pressed submit and said oh it says here it’s too early and your leave date isn’t til the 20feb ! I said well you can document this and compensate and get someone to call and nobody called of course and I’d found the different deal and said how it would help me a lot and it went through fine but then no texts for the application to redeem and so I’ve been calling them about that every week or so and I’ve been told everytime it’s gone through but I have nothing to say it has .
when I got the text I did the redeem and pressing submit it kept refreshing back to the first page so I was like I’m not going to get to after the redeem date and be told I didn’t redeem it
i phoned them also as I’d applied for another device and they said it would go to the credit risk team and I’d get a call I wasn’t worried as I’d seen on here if you apply for more they sometimes do it to make can afford more contracts and they never called ( typically as I’d been praising 02 on social media in December ! Saying never had an issue now its not stop issues ) then they put it through manually asking me questions and then I never got nothing to say your contract details so I rang back the next day and was told it would need to be submitted as a new contract but I explained everything and the agent on the phone couldn’t understated me , I kept saying no it’s been accepted you just need to go back on the application and do whatever it is but they put it a
through again … TWICE and when I rang back to find out what was going on they were clueless and actually rude in the phone and it kept cutting off which is convenient as they just kept saying they didn’t know or that becuase it went through 3 times they wouldn’t be sending me the watch and I was prepared to get the contract and thought it would be easier to have one bill hence getting the sim only also .
so now it looks like I’ve applied for 3 Apple Watches so very suspicious and my credit file is marked and I said I wanted the watch as I’ve been critically ill and it was as good idea and I could afford it as I’d sorted my finances and just thought as I’d got the device amd the sim only I’d get the Apple Watch with them but it was just a huge mistake
I’ve got no further today when I spent about an hour and half on the phone as I was requesting they compensate for all the time I’ve wasted and the stress and misinforming me and she said the ticket is live and the credit team are going to call me and they are requesting the 2 extra ones to come off and then they can send the 1st one and I said no way I don’t even want my contracts I’ve got with you let alone a new one .
thry told me I would need to contact Mastercard team and I said well you should actually I’m your customer and I’m paying to do a job but apparently is against their regulations so I said well they won’t exactly send it to me without nothing to say I was receiving it from 02 or everyone would just do that !
she basically said there’s nothing else she. Can do so I said to her you can add all this to my complaint as you’ve wasted more time and stressed me out which makes my nerve pain a lot worse .
im not going to just not get the gift card and they sell compensate for this I’ve said if they don’t resolve this I’ll get advice from the citizen’s advice as they know I’m disabled also and when I was calling to try sort these issues I was unwell with a germ and could hardly talk but I had to deal with it and it’s likely a breech or the equality act 2010 as they need to make things accessible and I was also told I’d get a 20% discount for the sim only and at first she tried to say it was either. 20% discount or the Disney and Mastercard then I read the stuff online and turn out I was given wrong info .
she said to me also someone has another account in this address and I said no they don’t as it’s me and my dad who’s with Vodafone ( they’re even worse than 02 tbh)
I said to the agent you wouldn’t want to go get a food shop and thry say you didn’t do it right or you can get the food in a moth
theyre a joke and they talk to me like I’m a child and I used to let things go but surviving a nde has given me my voice and this even goes for my family
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