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Premium things on my bill ...what the heck are they? Unable to talk to a person to find out

Anonymous
Not applicable

Hello
O2 has just sent me the message

Hello JULIE

Your bill normally comes to £40.06. But this month you've already spent £22.04 more than that (and that's without VAT).

To keep track of what you're spending, text 'balance' to 21202 free at any time. Or go to o2.co.uk/myo2.


Regards
O2 customer service team

 

My response was

I think you have made an error, my monthly bill is not 40.06 but £26.50. I have my contract of agreement that I signed at Car phone warehouse on 7/10/2016. I think you have to look at your set up as I have unlimited minutes and tests and 3 GB inclusive data, so do not understand where these additions are coming from. The initial phone number was xxxx and on Tuesday your company use the PAC number I gave you to transfer my number.

 

I have just checked up online and I have been charged for "Premium items" but I have not used my phone whilst abroad and turned off mobile  data recording. Any ideas?

 

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adamtemp64
Level 66: Unequalled
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All explained here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premiu...

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

All explained here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premiu...

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Bambino
Level 73: Relic 
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