Solved: Premium texts

wirligig · ‎28-07-2020

I'm not very happy about being charged for these premium texts because I knew nothing about them.so why should I have to pay for something I didn't ask for ,since then I've blocked them.Is there any way I can be refunded?I've no idea what they were for

Cleoriff · ‎28-07-2020

Hi @wirligig

See community help here:

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

And O2 advice here…

https://www.o2.co.uk/help/account-and-billing/premium-service-checker

and this site will to help you get your money back…

https://payforitsucks.co.uk/

You should also ring Customer Service and ask them to place the following bars on your account:

Bar all Direct to bill debits

Bar Premium rate numbers

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎28-07-2020

Hi @wirligig

See community help here:

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

And O2 advice here…

https://www.o2.co.uk/help/account-and-billing/premium-service-checker

and this site will to help you get your money back…

https://payforitsucks.co.uk/

You should also ring Customer Service and ask them to place the following bars on your account:

Bar all Direct to bill debits

Bar Premium rate numbers

Veritas Numquam Perit

MI5 · ‎28-07-2020

Some advice here to @wirligig

Guide: Tips to avoid unexpected charges on your bill

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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O2

Premium texts

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Disney plus

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End of contract