Premium charges on my bill

[john0651]

There is a charge on my bill for premium services on my bill of £1.20.  This is for messages to 64084, these messages were in response to a customer response survey from Virgin media. I do not understand why you are charging me for a response to your survey.

There is another charge of £0.65 on the bill perhaps you can explain what this is for.

Regards,

John Wall

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

[MI5]

@john0651 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 or Virgin on 

0345 454 1111

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

Guide: Tips to avoid unexpected charges on your bill 

https://psconsumers.org.uk/

[Enlli]

65p will most likely be the cost of an MMS (picture message)

Guide: Accidental MMS Sending and How to Avoid it