Premium Service Charge

[Brickie01]

I recently donated to Children In Need and find that I have been charged £10 and £10?

Surely this cannot be correct?

[MI5]

@Brickie01 

Which of these methods did you text?

1. Donate using the ‘70701’ shortcode

• Text the word ‘FIVE’ to 70701 to donate £5
• Text the word ‘TEN’ to 70701 to donate £10
• Text the word ‘TWENTY’ to 70701 to donate £20
• Text the word ‘THIRTY’ to 70701 to donate £30
• Text the word ‘FORTY’ to 70701 to donate £40

2. Donate using the ‘DONATE’ key word

• Text the word ‘DONATE’ to 70405 to donate £5
• Text the word ‘DONATE’ to 70410 to donate £10
• Text the word ‘DONATE’ to 70420 to donate £20
• Text the word ‘DONATE’ to 70430 to donate £30

3. Donate using the ‘GIVE’ key word

• Text the word ‘GIVE’ to 70405 to donate £5
• Text the word ‘GIVE’ to 70410 to donate £10
• Text the word ‘GIVE’ to 70420 to donate £20
• Text the word ‘GIVE’ to 70430 to donate £30

[Brickie01]

Text the word TWENTY to 70701

[MI5]

So that's a £20 donation then @Brickie01 

They must have just split it into 2 £10 charges.

[Brickie01]

What a rip off and especially at this time when charities are suffering and seeking every penny they can get.

I certainly won't be donating via O2 ever again.

I still cannot believe a company with the "standing" that O2 has that it implements a charge like this. 

[MI5]

One of us is misunderstanding @Brickie01 

You texted the word "twenty" which is a £20 donation?

[Brickie01]

My apologies, yes I donated £20 by texting the TWENTY to 70701

[MI5]