on 08-06-2020 07:33
Hey all
In February just before covid broke out, I smashed the screen on my new Note 10+ at the gym. Since then I've been paying the bill for my contract on time each month but haven't used a single byte, text, or minute because the handset is essentially borked and I have to get it repaired. Covid has made this difficult because repair places have all been shut.
Do you think O2 will refund me the sim charges (not the handset portion of course) so I can afford to have it repaired? I've essentially been giving them money for nothing. I guess it sounds like a gym refunding you even when you don't go but as I've been with O2 for over 15 years and never missed a payment maybe that will help ?
Thanks to anyone who replies.
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on 08-06-2020 07:41
I very much doubt O2 will refund you anything. They will claim it's not their fault the screen was broken. Have you got insurance?
However, I'll give you the numbers to contact O2. You can ask them yourself.
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Veritas Numquam Perit
on 08-06-2020 07:41
I very much doubt O2 will refund you anything. They will claim it's not their fault the screen was broken. Have you got insurance?
However, I'll give you the numbers to contact O2. You can ask them yourself.
Guide: Coronavirus Community Help and Support
Veritas Numquam Perit
on 08-06-2020 07:45
on 08-06-2020 07:45
No insurance.
I guess the best I can do is give the a call and appeal to their better nature.
Thanks for the numbers.
on 08-06-2020 07:56
on 08-06-2020 07:56
You can put your sim in any phone to continu using your tariff.
Any old phones lying around or borrow one off someone?
Even a cheap one from Amazon, Tesco, Argos etc.......
on 08-06-2020 08:12
on 08-06-2020 08:12
I'm fortunate in that the company I work for pays for a mobile phone contract so I don't need to do that, thankfully.
It's just that the handset I'm using is a Galaxy J5 2016 and it's painfully, painfully slow after four years of use.