I decided to move my phone number of 22 years from 3 (been with them for 15 years) to O2 last Monday (14 March). Sent the PAAC code. Received the sim on Tuesday(15th), called O2 just to understand the process and gave them the PAAC code again. My 3 sim stopped functioning around 11am Wednesday 16th, immediately changed the sim card and restarted the phone. Porting did not happen:
Wed 16th 18.17 text from O2 customer services: Ive double checked the account and your old number is still busy transferring to the new sim card
Every day call and every day they assure me it will transfer by 6pm or within 24 hours
Yesterday visited an O2 store who put me through and the customer services said it will now be 3- 5 days which will make it possibly 10 days!!
Can't use my cards online.
Can't reset any of my online memberships that are tied to the number
If people call me on my normal number they get the message:
"You have called a wrong number. Please check the number and dial again" rather than tell ing them there is a problem please call later. Try explaining that to my 92 year old mother who has alziemers - causing her huge amount of anguish every time she tries to call me.
Can't operate my business as can't tell everyone who might call me.
Absolutely at my wits end.
Solved! Go to Solution.
I am having exactly the same problems porting from Virgin, having received my new O2 sim on 15 March. Porting has failed multiple times now and I have no idea when this will be fixed despite many calls to the help desk. My father is in hospital, I am next of kin and they have my old mobile number as their contact.
@O2Lisa - can you also take a look at my case, it would be much appreciated as I am not getting any progress with the help desk