Porting number stuck?

[Sian4]

I have been trying to move my pay as you go number to a new pay monthly sim for 5 days now. Keep getting different responses off different CS advisers. Now being told it will take another 5 days as the migration is stuck? Honestly at my wits end has anyone else had this much trouble. My old sim is o2 so I can't understand why it's being so difficult 

[Cleoriff]

@Sian4 

I will tag @O2Sarah- who hopefully will be able to help you. Be patient, although she's on at 8am, she has a number of people to help from her tags over the weekend.

[MI5]

@Sian4 

It should be easy as you say.

I'll ask @O2Sarah- to take a look for you.

[Sian4]

Thank you so much 

[Sian4]

Thank you I appreciate it 

[O2Sarah-]

Thanks for the tag @Cleoriff and @MI5 

@Sian4 I will send you a private message so we can look into this. 

[Sian4]

After numerous phone calls etc it looks like the sims faulty, been advised to go into a store to get a new one. O2 credited my account for the trouble.