Porting number issue

[doingmybesthere]

Hi all,

29/11 - requested portability through O2 website

            they confirmed that 02/02 will be the portability date

02/12 - got portability confirmed

HOWEVER

Both my O2 and my previous line kept sort of working across the same number ....

10/12 - my previous line was finally fully disconnected

10/12 - I can not get texts or call through the ported number on my O2 line .....

This is my professional line at a key business time of the year. 

12/12 - 10 days after the portability happened, it still does not work ....

I raised a complained on 10/12 but no news from the team. I mean, I am not reachable for my job, this is terrible and no one at O2 seems to care.

Can someone please help ?

[gmarkj]

Unfortunately this is a customer community @doingmybesthere so we can't directly do anything.

I would recommend sending a message to o2 via their social media - links are in the guide Guide: How to find help & contact O2 

As you have raised a complaint you may find many agents reluctant to help for fear of doing wrong and/or interfering with the complaints process...

[Bambino]

@doingmybesthere If you raised a formal complaint, we have been told that the response time from O2 is around eight weeks, so you need to be aware of that.

You said the number in question is your professional line. If so you should be speaking to O2's Business customer service on 0800 977 7337.

If you need to be reached for your business I would suggest getting a Pay & Go sim from another network and give that number to your company in the interim until this issue is resolved so that you can still be contacted.