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Porting my number

Pandi1975
Level 1: Joiner
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Registered:

hi all

 

so i am moving from ID to O2,  carphone wherehouse didnt bother asking if i wantted the number carried over..

 

I filled out the form on the website twice,  and still nowt has happened,  Is this supposed to take this long????  getting a bit annoyed witht he faff of it all.  

Message 1 of 7
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gmarkj
Level 58: Overseer
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Registered:
Normally it would take 24-48 hours excluding weekends @Pandi1975.
Unfortunately the system that handles number moves is under pressure and there are fewer people around to fix any issues, so at this point we don't know how long it will take.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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jonsie
Level 94: Supreme
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Everything is taking longer unfortunately. You could try calling them

Guide: How to find help & contact O2 

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Message 3 of 7
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MI5
Level 94: Supreme
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There are very long delays with ports right now, sorry.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 7
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O2Lorna
O2 Support
O2 Support
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Hi,

Unfortunately number ports are taking longer than normal to be completed, you should lose signal on your old sim card when the number port takes place, keep switching your phone off and on to see if the port has completed.
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Pandi1975
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yeah i tried that,  and the web chat thing,  neither are working

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Pandi1975
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thanks for the advice.
Message 7 of 7
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