Showing results for 
Search instead for 
Did you mean: 

Porting my number half failed?

Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions

Bought a new contract with the view of porting my memorable number over?


obtained a pac code, gave it to o2 and received the two notification messages.


the number updated on my phone - settings - phone - my number.


it also works on mobile data, sms and visual voicemail 


but if I try to ring out I get a failed message with three beeps.  If I ring it it’s a dead line.


I have given it over 24 hours and rebooted my phone (iPhone 12 mini) countless times 


can anybody help please? It’s a business phone so is costing me money


thank you

Message 1 of 4

Level 94: Supreme
  • 112525 Posts
  • 801 Topics
  • 6709 Solutions


You need to call customer service.

Call 202 from your mobile or 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Veritas Numquam Perit

Girl in a jacket
Message 2 of 4

Level 59: Quartermaster
  • 9070 Posts
  • 90 Topics
  • 725 Solutions

There are LOTS of people with problems at the minute @Cwoji.

Unfortunately it seems there is an issue at o2 - see a number of links below.


Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Message 3 of 4

Former Staff
  • 1930 Posts
  • 80 Topics
  • 12 Solutions

The issue has now been resolved @Cwoji, please reboot your phone and if you are still experiencing problems, please reach out to customer services 🙂

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help

If you'd like to take part, why not register? slight_smile

Message 4 of 4