Porting help

[d-leveller]

I've tried submitting the porting request form to move my mobile number from another provider to O2. After lots of attempts I keep getting an automated message which rejects the request due to security checks - although I am not aware of any in my submission.  

Are there any known issues and is there any support I can access for this, noting the live chat is offline and call centres only taking urgent calls?

[MI5]

@d-leveller 

The answer to your security question can be reset in your MyO2.

It is not the same as your login password.

Alternatively, call O2 to submit your PAC Guide: Coronavirus Community Help and Support 

http://www.o2.co.uk/contactus

[jonsie]

Your best option is to call to see if they can manually do it tomorrow

No porting will take place at weekend @d-leveller 

Guide: Coronavirus Community Help and Support 

[d-leveller]

Is the password your security question answer?

thanks 

[MI5]

@d-leveller 

The answer to your security question can be reset in your MyO2.

It is not the same as your login password.