Porting Delay / Issue - Help!?

[JP23]

Hi All,

My porting from 3 took place on 29/12/22 and I was originally promised in e-mail all would be completed by 18:00 that day. On that day my old 3 sim stopped working but the number did not move to my new o2 sim as promised.

Every day I call and am told it will be another 24 hours, and it is with the IT / Technical team and that nothing further can be done to escalate. This is causing me real issues not being able to log into banking / apps, not to mention the important calls I am missing (moving house!) - an awful start to my new contract from a service point of view.

Has anyone else had this issue, can anyone help?

Thank you! 

[pgn]

Porting has been problematic for a few weeks now, something to do with a number registry service that tracks the movement of numbers between carriers. I'll tag @O2Sarah- to help you, you may get a message shortly from her in your Private Messages, @JP23 - good luck.

[O2Sarah-]

Good morning 

Thanks for the tag @pgn 

@JP23 I will send you a private message so we can look into this for you.

[Breanna]

Hi @JP23 did your port finally go through?

[Noodles23]

Me 😞

[pgn]

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@Noodles23 wrote:

Me 😞

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I tagged an O2 Advisor on a different thread for you just now, @Noodles23. Did you see it?

[Vvvvv]

Hi @O2Sarah 

i got same issue could you help?

[pgn]

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@Vvvvv wrote:

Hi @O2Sarah 

i got same issue could you help?

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It is @O2Ryan who will be on from 8am today, @Vvvvv - watch out for his message here a little later. Good luck!

[O2Ryan]

thanks for the tag ill send a private message over now.