Solved: Please help. O2 is not letting me downgrade my ta...

Sumz · ‎03-12-2021

I'm paying £70 a month part of it is for the phone and rest for tariff. I'm not using my tariff allowance and its a complete waste of money.

Just can't get hold of them on phone at all.

Please help

madasaf1sh · ‎03-12-2021

@Sumz

Have you tried using the change tariff option in myo2 on the main o2 website?

If not then you need to speak to customer services and not sales just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts

View solution in original post

jonsie · ‎03-12-2021

Sales Referral

Hi

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you –

See links below

O2 Social Media

Twitter

Instagram

Facebook

madasaf1sh · ‎03-12-2021

@Sumz

Have you tried using the change tariff option in myo2 on the main o2 website?

If not then you need to speak to customer services and not sales just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts

O2

Please help. O2 is not letting me downgrade my tariff

Stayin abroad for months

Lost my mobile

Outcall

data plan

PUK code issue