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Please help. O2 is not letting me downgrade my tariff

Sumz
Level 1: Joiner
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I'm paying £70 a month part of it is for the phone and rest for tariff. I'm not using my tariff allowance and its a complete waste of money.

 

Just can't get hold of them on phone at all. 

 

Please help 

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madasaf1sh
Level 68: Extraordinaire
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@Sumz 

 

Have you tried using the change tariff option in myo2 on the main o2 website? 

 

If not then you need to speak to customer services and not sales just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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jonsie
Level 94: Supreme
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Sales Referral

Hi 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you –

See links below

2020-Awards-jonsie5695219-2




O2 Social Media

SM IconsTwitter

Instagram

Facebook




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madasaf1sh
Level 68: Extraordinaire
  • 5866 Posts
  • 32 Topics
  • 1920 Solutions
Registered:

@Sumz 

 

Have you tried using the change tariff option in myo2 on the main o2 website? 

 

If not then you need to speak to customer services and not sales just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 3 of 3
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