Solved: Phones keeps cutting out mid conversation

Anonymous · ‎04-12-2015

Hello

Me and my son both have O2 phones and have noticed that over the last month or so, our phone

calls cut off after about 2 seconds into a conversation.

I thought it was a faulty phone at first, but as we both have the same issue it has to be O2.

I need my phone for my work and like to use my free minutes, however I'm now having to resort to the

landline which costs alot during the day.

Feeling annoyed that I'm paying a huge monthly amount for the phones that do not work. Will I be able to get some compensation for this?

I have called up about this already and the service improved for a day or two but now we are back to square one.

Please can someone let me know what is going on?

Thanks

MI5 · ‎04-12-2015

Check for issues at your postcode here http://status.o2.co.uk/
and keep reporting it to CS or through the My Network app.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎04-12-2015

Check for issues at your postcode here http://status.o2.co.uk/
and keep reporting it to CS or through the My Network app.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎04-12-2015

Hi @Anonymous Does this problem occur wherever you are...work/home/ travel? Just looking to see if it is a constant problem whatever area you are in?

Veritas Numquam Perit

Anonymous · ‎04-12-2015

Thank you, it says that a mast isn't working in my area!

Exactly what customer services said, but this issue has been going on for a long time now!

Cleoriff · ‎04-12-2015

Then you may wish to make a complaint here @Anonymous http://www.o2.co.uk/how-to-complain

Veritas Numquam Perit

MI5 · ‎04-12-2015

They will be attempting to fix the issue as fast as they can but sometimes these things can take time.
Nature of fault, access to land etc all play a part.
Once sorted, you can call CS and request some financial compensation for the time you were effected.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Bambino · ‎04-12-2015

If it's saying that a mast isn't working, then at least they're aware of the problem. Sometimes these repairs take a long time to sort out, and O2 never gives timelines or estimates as to when the repairs will be completed. By all means complain, and if it carries on for a long time, it's most likely that you would be given a goodwill gesture in the form of compensation. Cold comfort if you need your phone, but masts break down, and it takes time to repair them. It happens to all the networks.

I DO NOT WORK FOR O2