Phone upgrade

[holly98]

I upgraded my boyfriends phone on the 10/02/2021 and it was due for delivery on the 11/02/2021, however when I checked the shipping info provided by DPD it said that it was being returned to o2, but never stated a reason why. 

The contracts have been changed over, however we never recieved the phone. I have tried calling, and using the chat function but have got nowhere with them.

Has anyone else had this issue? If so, how did you resolve it?

[gmarkj]

You'll need to call customer service @holly98.
Numbers here:
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.