Phone tariff

[T2000]

Can anyone help?
My phone tariff is £24 higher than it should be. I’ve tried to contact o2 via phone and online but no joy.
Not sure how to resolve this, when I can’t even speak to them but I’m sure they would be calling me if I didn’t pay - what shall I do?

[MI5 · Accepted solution]

@T2000 

Your MyO2 will tell you why http://www.o2.co.uk/myo2

but to question it,

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

[T2000]

Thank you. I will try that now as I’ve called and been cut off as it’s not fraud or stolen

[T2000]

@MI5
It worked, thank you again.
At first I was told that I was correctly charged for two months but when calculated, it appears that I have been incorrectly charged and due a refund.
I should be getting a call back tomorrow to arrange this.

[MI5]

Good news @T2000