To get contact details for O2 simply click Contact Us on the front page of www.o2.co.uk.
You can contact them by phone, email, post. However, for something like this, (which requires a two way dialogue) its much easier just to call them. You can get the whole thing sorted in moments rather than trying to conduct the conversation by email.
So mycare is not returns or repairs? 😐
So why did customer service give me mycare's details and not returns or repairs?
My Blackberry is defintely broke, that is for sure, I just didn't realise that fixing it would be so difficult! One of my main concerns is how long I will be phoneless as I have no spare handsets.
Thanks for you input.
I have to agree with the other posters here... if you had just telephoned O2 rather than ping pong back and forward with emails, you would have been able to explain the issue, run through a few basic checks, and sort this out in a jiffy, rather than this rather ridiculous exchange.
FYI, calls to customer services from the uk and from overseas are free for pay monthly customers. (Well, they are for me anyway)
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