cancel
Showing results for 
Search instead for 
Did you mean: 

Phone not reconnected

Sean_s
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I lost my phone on Saturday but it was found and handed in on Sunday.

 

I asked for it to be blocked which was done ok. On Monday I rang customer service to unblock it.... It is now Friday and I still can't use data or male or receive calls or texts?

 

I need my phone for work and i can only email or message while I have WiFi.

 

I was told it takes 24hours to return to normal but it's been 5 days!

 

Thus is terrible service and I am starting to lose work! 

 

Message 1 of 2
272 Views
1 ACCEPTED SOLUTION

Accepted Solutions

madasaf1sh
Level 76: Forum Legend
  • 9992 Posts
  • 54 Topics
  • 2981 Solutions
Registered:

@Sean_s 

 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

View solution in original post

Message 2 of 2
265 Views
1 REPLY 1

madasaf1sh
Level 76: Forum Legend
  • 9992 Posts
  • 54 Topics
  • 2981 Solutions
Registered:

@Sean_s 

 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 2 of 2
266 Views