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Phone lost replacement sim only working for emergency calls

PurpleH
Level 1: Joiner
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Registered:

I lost my phone and have been issued with a replacement sim which I have put into my old 02 handset but it is only showing emergency calls.  Do I need to contact O2 to activate?  I did read somewhere that it should just be a case of inserting it into phone and it working.

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Cleoriff
Level 94: Supreme
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Registered:

Hi @PurpleH 

You need to contact O2 to remove the bars placed on your phone when it was reported lost.

All numbers are in this guide Guide: Coronavirus Community Help and Support 

Borrow a phone or use Skype to call 0800 032 1402

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 122350 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @PurpleH 

You need to contact O2 to remove the bars placed on your phone when it was reported lost.

All numbers are in this guide Guide: Coronavirus Community Help and Support 

Borrow a phone or use Skype to call 0800 032 1402

Veritas Numquam Perit

Girl in a jacket
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