cancel
Showing results for 
Search instead for 
Did you mean: 

Phone lost replacement sim only working for emergency calls

PurpleH
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I lost my phone and have been issued with a replacement sim which I have put into my old 02 handset but it is only showing emergency calls.  Do I need to contact O2 to activate?  I did read somewhere that it should just be a case of inserting it into phone and it working.

Message 1 of 2
106 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 110688 Posts
  • 799 Topics
  • 6359 Solutions
Registered:

Hi @PurpleH 

You need to contact O2 to remove the bars placed on your phone when it was reported lost.

All numbers are in this guide Guide: Coronavirus Community Help and Support 

Borrow a phone or use Skype to call 0800 032 1402

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 2
98 Views
1 REPLY 1

Cleoriff
Level 94: Supreme
  • 110688 Posts
  • 799 Topics
  • 6359 Solutions
Registered:

Hi @PurpleH 

You need to contact O2 to remove the bars placed on your phone when it was reported lost.

All numbers are in this guide Guide: Coronavirus Community Help and Support 

Borrow a phone or use Skype to call 0800 032 1402

*The Game Is On*

Girl in a jacket
Message 2 of 2
99 Views